Permanently remove your Parallax Network account and all associated data.
All account deletion requests are processed via email. Follow these four steps:
Use the email address that is registered to your Parallax Network account. Requests from a different email address cannot be processed.
Subject: Account Deletion Request – Parallax Network
In the email body include your registered email address and your 8-digit User ID — found in the app under the Profile tab.
Send to support@plxnetwork.com. We will confirm receipt within 3 business days and complete deletion within 30 days.
Where to find your User ID: Open the Parallax Network app → tap the Profile tab → your 8-digit User ID is displayed under "Your User ID".
Here is exactly what happens to every piece of your data when your deletion is processed:
| Data Type | Action | Details |
|---|---|---|
| Email address | 🗑 DELETED | Permanently removed from all systems |
| Profile (User ID, referral code) | 🗑 DELETED | Permanently removed |
| PLX balance | 🗑 DELETED | All PLX coins forfeited — cannot be recovered |
| Mining session history | 🗑 DELETED | All session records permanently removed |
| Transaction history | 🗑 DELETED | All transaction logs permanently removed |
| Referral records | 🗑 DELETED | Your referral links deactivated and records removed |
| Referred users' rate bonus | ⏳ KEPT | Users who joined via your code keep their existing mining rate bonus |
| Deletion request record | ⏳ KEPT | Retained up to 90 days for legal compliance, then permanently deleted |
Email sent to support@plxnetwork.com with your registered email and 8-digit User ID.
We confirm receipt of your request. Your account is flagged for deletion and access may be suspended during this period.
All personal data listed above is permanently deleted from our live systems and backups.
The deletion request record itself is permanently removed after the legal retention period ends.
If you haven't received a confirmation within 3 business days, or have any questions about the deletion process, contact us directly: